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When to contact DfE’s helpline and when to contact your local Health Protection Team

Monday 14th September 2020

DfE’s Guidance for full opening: schools sets out the process for managing confirmed cases of coronavirus (COVID-19) amongst the school community. If, after reading this guidance you need further information about the virus and school guidance, you can contact DfE’s helpline on 0800 046 8687. You can also contact this helpline if you have a general query about COVID-19 in your school or setting.

To keep Public Health England’s local health protection team phonelines free for schools and other settings dealing with current or suspected outbreak situations, please only call your local health protection team when your school becomes aware that someone who has attended has tested positive for coronavirus.

The local health protection team will advise what action is required. Usually, closure will not be necessary, but some groups may need to self-isolate.

As with all COVID-19 guidance, this advice will be kept under constant review and remains subject to change. Always refer to the link above for the latest advice.  

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